Frequently Asked Questions

Simply browse our shop, select the parts you need, add them to your cart, and proceed to checkout. You'll need to provide your delivery address and contact details. We accept M-Pesa, bank transfer and cash on delivery in Nairobi.

Yes! You can WhatsApp us at +254 735 334 455 or call us directly. Send us your bike model and the part you need, and we'll help you find the right product and take your order.

No, you can order as a guest. However, creating an account lets you track orders easily and view your order history.

Orders within Nairobi take 1-2 business days. Countrywide delivery takes 2-5 business days depending on your location. Remote areas may take up to 7 days.

Yes! We deliver to all 47 counties in Kenya via reliable courier partners.

Delivery within Nairobi: Ksh 200. Countrywide: Ksh 350-500 depending on location. Orders over Ksh 5,000 qualify for FREE delivery anywhere in Kenya.

Once your order is dispatched, you'll receive a tracking number via SMS and email. Use our Track Order page at gurumotorcycles.co.ke/track-order or contact us directly.

All our parts are genuine aftermarket spare parts sourced from verified manufacturers. They meet or exceed OEM specifications and come with a 90-day warranty.

Each product page shows compatible bike models. You can also use our search function and filter by brand and model. If unsure, WhatsApp us with your bike's registration or model year.

Yes, we stock parts for current and older models. Use the search function or contact us if you can't find what you need.

We accept: M-Pesa (Paybill/Till), Bank Transfer (Equity, KCB, Co-op), Cash on Delivery (Nairobi only), and card payments.

Yes, our website uses HTTPS encryption. M-Pesa is Kenya's most trusted payment platform and we never store your financial details.

Cash on delivery is available for Nairobi deliveries only. Countrywide orders require payment before dispatch.

We accept returns within 14 days if the part is in its original condition, unused and in original packaging. Wrong parts sent due to our error are replaced at no cost.

Contact us immediately via WhatsApp or email with photos of the item and your order number. We will arrange a free replacement or full refund within 48 hours.

Refunds via M-Pesa are processed within 1-3 business days. Bank transfers may take 3-5 business days.

All parts come with a 90-day warranty against manufacturing defects from the date of purchase.

Wear and tear from normal use, damage from incorrect installation, accidents or misuse are not covered under warranty.

Click on 'My Account' in the top navigation and click 'Register'. You'll need your name, email and phone number.

You can track by the phone number or email you used during checkout on our Track Order page.